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Frequently Asked Questions

Table of Contents

Shipping

Where do we ship?

How much is shipping?

When will you get your order?

How are items shipped?

Can we ship it express?

Pick-up Program

What is the pick-up program?

At which competitions can you pick up your order?

How do you remove the shipping cost if you are picking up your order?

Payment

What forms of payment do we accept online?

What forms of payment do we accept in person?

Discounts

How can you use your discount code?

What if you didn’t spend the full discount amount?

Returns

What happens if the item is not what you expected when it arrives?

What happens if the item is damaged?

What happens if I just don’t like the item?

How do you return an item?


Shipping

Where do we ship?

Currently, we only ship within North America (Canada and the US). We may expand our reach in the future if there is enough interest. Contact us if you are outside of North America and want to buy from us.

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How much is shipping?

Within Canada, shipping cost is $10 for all orders.  Shipping to the US is $15 for all orders.  So whether you are spending $5 or $500, your rate is the same for your country. It is better to order items together to save shipping costs. 

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When will you get your order?

We ship orders up to four times a week. For most locations, you should get your order within a week.

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How are items shipped?

Orders are shipped with Canada Post and come with a tracking number.  In the event of service disruption, we will continue to ship orders as quickly as possible using other carrier services, such as FedEx and UPS.

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Can we ship it express?

We offer a second tier of shipping, called Express Shipping, which will take 2 business days for all major cities and surrounding areas, 3 days to more remote locations.  

This means it will be shipped the follow day after you place the order and should arrive no later than two business days after the drop off day.  For example, you place the order at 3PM on Monday.  We drop the order off at 9AM on Tuesday.  You should have your order on Thursday for most locations.

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Pick-up Program 

What is the pick-up program?

At select canadianCUBING speedcubing competitions, we will be selling merchandise in person. If you are going to be at one of these events, you can place your order ahead of time and pick it up at the competition. You will be able to save the shipping cost for your order. 

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At which competitions can you pick up your order?

It is decided on a case by case situation. The majority of Ontario competitions will have this feature. But you should check the competition website on canadianCUBING. The merchandise section will indicate if this option is available. 

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How do you remove the shipping cost if you are picking up your order?

You use a discount code unique for each competition. To find the code, go to the canadianCUBING site for the competition in question and read the Merchandise section. Typically, you have until two days before the competition date to place your order to be able to pick it up. 

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Payment

What forms of payment do we accept online?

We accept all major credit cards or you can use Paypal

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What forms of payment do we accept in person?

We accept cash, Visa, Master Card, and American Express at our kiosks. 

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Discounts 

How can you use your discount code?

When you place your order online, you are able to enter in a discount code on the final total. 

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What if you didn’t spend the full discount amount?

These are discounts, not gift cards. You get up to the full discount off your order, but cannot carry left over amounts. For example, if you have a $10 discount, and your order is $15, you pay $5. However, if your order is only $5, you won’t have to pay. 

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Returns 

What happens if the item is not what you expected when it arrives?

All orders come with a 30-day return policy if the item is unopened. Shipping costs are not eligible for refunds, only the amount of the returned items.

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What happens if the item is damaged?

All orders come with a 14-day return policy in the event that you received the item with the defect. This applies to items that are damaged when you open the package and it is unusable, for example. It does not apply to items that arrived in working condition but broke under use of the product.  We do not offer warranties on the products.

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What happens if I just don’t like the item?

We cannot accept returns on used items. 

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How do you return an item?

Contact us to start the process. You are responsible for shipping the item back to us. Once the item has been received and verified to be correct, we will refund your money to the payment form used to place the order.

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